FAQs Page

How can we help?

Ask a question about LED grow lights or describe the problem you are facing

Are the LED products dangerous when I’m not at home?
Totally not, our products are carefully tested to meet the safety requirements.
I don’t have a grow tent in my house, can i still use this light?
Yes. Our grow light can be used both commercial and indiviual way. If you grow it in your house, as long as your plants get enought lights, water and nutrients they need, you can always well-grow it!
What does COB stand for?
Chip on board (COB) is new technology of LED packaging for LED light engine. In LEDs, multiple LED chips are packed in one module. When the packed module lights up, it looks like a panel. COB uses much less energy but produce much more light than regulat LED.
How efficient are LED bulbs compared to traditional light bulbs?
LEDs are up to 90% more efficient and last 10 times longer than halogen bulbs.
Are LEDs water-proof?
Even though our LEDs are designed for dry areas, they are water-resistance/water-proof. Small amount of water or moisture have none effect on our LEDs.
How many years do LEDs last?
On average, LED lights can last for at least 10 years of regular use or 11.000 + hours. Our grow light can be used even longer(more than 50,000 hours).
What are the prices for shipping?

Within Europe, the shipping of all our products is €10. For shipping outside Europe, the cost is between €15-€20, our customers service will contact you after you placed an order to comfirm the price of shipping to your country.

Please note, for some special citys or areas that are not easy to reach (e.g. some islands areas), shipping company may ask for an extra cost. You will receive a confirmation information from us if this happens.

How long does it take to receive my order?
All orders are processed within 24 hours after the payment is confirmed; payment with credit cards for example depends on the rate at which the credit card company processes the request.
Which shipping company are you using?

All our products are shipped though FedEx, we will provide a track & trace code for you to follow the shipping procedure. The shipping speed varies with the distance.

Within the Netherlands: ~2 days.

Outside the Netherlands: ~3 days.

What can I do if I am not satisfied with my purchase?
If you are not satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
Are you open on holidays?

During holidays, all shipping processes are delayed by ~2-3 days as FedEx does not pick up any orders on those days. For details on Dutch holidays, please consult the table below.

New Year’s Day 1 January

Good Friday 19 April

Easter 21 April

Easter Monday 22 April

Ascension Day 30 May

Pentecost 9 June

Whit Monday 10 June

Christmas Day 25 December

2nd Day of Christmas 26 December

New year’s eve 31 December

Hi there!

Feel free to contact us and ask us your questions..